Refunds and cancellation — Throughline
Applies to: Throughline for macOS, sold as a monthly subscription
Last updated: 2026-10-06
Seller of record: Polar Software Inc., acting as merchant of record for
Lucrative Pictures LLC, an Arizona limited liability company
· PO Box 123, Flagstaff, AZ 86002, USA
This page restates §11 of the End User Licence Agreement in plain terms. Where the two differ, the EULA governs.
The short version
Try it before you pay. The free trial runs the whole pipeline on your own footage. It does not withhold features from you — it marks what it produces: each feature can be used twice, every export covers the first 60 seconds, and video is limited to 720p with a visible overlay. You can therefore confirm that Throughline works on your cards before any money changes hands.
Cancel whenever you like. There is no term, no notice period and no cancellation fee. Cancel from the billing portal link in your receipt, or by emailing support@throughlinepost.com. Your licence keeps working until the end of the period you have already paid for, and then stops renewing.
Your work is yours permanently. Everything you have already exported, offloaded, transcribed or certified stays yours and stays readable, whether or not the subscription continues. Throughline writes standard files — MOV, MP4, WAV, MHL, EDL, XML, PDF — that open without it.
1 · Any charge, within 14 days
If Throughline is not what you expected, email support@throughlinepost.com within 14 days of any charge — the first month or any later one — and we will refund that charge in full. No reason required, and you do not have to argue the point.
This is deliberately broader than the law requires, because the trial cannot prove everything: it repairs only the first 60 seconds of two damaged files, and whole-file recovery is the capability some people are buying. If you subscribe, point it at the card that matters and it does not do the job, you should not be out of pocket.
2 · After 14 days
A charge more than 14 days old is not refunded by default, because you have had most of the month. Two exceptions:
- You were charged after cancelling. Refunded in full, always. Tell us and we will fix it.
- The software was broken for a material part of the period — a defect on our side stopped you working, and we could not correct it in reasonable time. Refunded pro rata. §12 of the EULA lists the statutory rights that apply here regardless of anything on this page.
3 · European Union, EEA and United Kingdom
You have a statutory 14-day right of withdrawal from the purchase of digital content, which is separate from and additional to §1 above.
Where you asked for immediate access and acknowledged at checkout that you thereby lose the right of withdrawal, that right ends when access begins. You will be asked to confirm this explicitly; it is not buried in a checkbox you cannot read.
Nothing on this page limits your rights under Directive 2019/770, the Consumer Rights Act 2015, the Australian Consumer Law, the Consumer Guarantees Act 1993, or any equivalent non-excludable law where you live.
4 · How a refund is actually paid
Payments are processed by Polar, who act as merchant of record. A refund is issued by Polar to the original payment method. Card networks typically take 5–10 business days to post it; that part is not something either of us controls.
We do not hold your card details at any point. See the website privacy notice for what we do hold.
5 · Chargebacks
If something has gone wrong, email us first — §1 means you do not need a chargeback to get your money back, and a chargeback costs us a fee on top of the refund. We would rather just refund you.
Contact
support@throughlinepost.com · PO Box 123, Flagstaff, AZ 86002, USA
We answer refund requests within two business days.